Why review stars don't show for your business
Google does not show star ratings for reviews a business publishes about itself. If your LocalBusiness or Organization markup includes reviews or an aggregate rating that you control, including reviews pulled in by a third-party widget, those stars are not eligible.
The rule
In September 2019 Google stopped showing review rich results for what it calls self-serving reviews: reviews of a LocalBusiness or Organization (and their subtypes) shown on that business's own site. Google said this applies whether the reviews are added directly or through an embedded third-party widget.
How to check your case
| Situation | Stars eligible? |
|---|---|
| Your clinic's site marks up its own reviews as LocalBusiness | No |
| A review widget on your own site injects aggregateRating for your business | No |
| A product page marks up genuine reviews of a product you sell | Can be, if it follows the review snippet guidelines |
| A review site marks up reviews of businesses it doesn't own | Can be |
What to do instead
- Keep honest LocalBusiness markup without self-serving ratings: name, address, phone, hours, url.
- Earn reviews on independent platforms: Google Business Profile and the directories in your industry. Those are what customers, and increasingly AI assistants, actually read.
- Show testimonials on your site as normal content. They still help visitors decide.
Source: Google: Review snippet structured data.
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Frequently asked questions
- Can I show review stars for my own business in Google?
- Not from markup on your own site. Since 2019 Google treats reviews a LocalBusiness or Organization shows about itself as self-serving and does not display stars for them.
- Does a third-party review widget get around the rule?
- No. Google said the rule applies whether reviews are added directly or through an embedded third-party widget.
- Is self-serving review markup penalised?
- It is ignored for stars. Markup that misrepresents reviews can still violate Google's structured data policies, so keep it accurate or remove it.